Refund Policy

Last Updated: July 31, 2025

This Refund Policy outlines the conditions under which refunds may be issued for services purchased through the InnerNorth Atlas platform. This policy is an integral part of our Terms and Conditions.

1. General Principles

1.1. Nature of Services: Our platform facilitates the purchase of professional coaching and consulting services, which are intangible and non-reversible once delivered. Refunds are not typically available for services that have already been rendered.

1.2. Refund Responsibility: We act as an intermediary platform. The refund policy for a specific service is primarily determined by the individual service provider (coach or consultant). We will assist in mediating disputes and ensuring providers adhere to their stated policies, but final decisions often rest with the provider.

1.3. Governing Law: This policy is based on UK consumer law. While we aim to be fair and reasonable, we cannot guarantee that the consumer protection laws of your country will apply. By using our service, you agree to these terms.

2. Conditions for a Refund

A refund request may be considered under the following circumstances:

2.1. Cancellation within a "Cooling-Off" Period:

For services purchased but not yet delivered, a client may be entitled to a full refund if they cancel their purchase within a specified "cooling-off" period. This period is typically 24 to 48 hours after the purchase, provided no session has been scheduled or commenced. The exact policy for this period may be set by the individual provider.

2.2. Provider Non-Delivery:

If a service provider fails to deliver the purchased service (e.g., misses a scheduled session without notice and is unresponsive to rescheduling attempts), the client is entitled to a full refund. We will verify the non-delivery with the provider before processing the refund.

2.3. Platform-Related Technical Failure:

In the event of a significant technical failure on our platform that prevents a scheduled session from taking place, and a suitable alternative or rescheduling is not possible, a full refund may be issued.

3. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

Change of Mind: If the client decides they no longer want the service after the specified cooling-off period has expired.
Service Dissatisfaction: If the client is dissatisfied with the outcome, style, or approach of the coaching or consulting service provided. Our role is to connect you with a provider, but we cannot guarantee specific results or personal compatibility.
Client-Caused Delays: If a session is missed or delayed due to a client's failure to attend, technical issues on the client's end, or non-responsiveness.

4. How to Request a Refund

All refund requests must be made in writing.

Step 1: Contact the service provider directly via the platform's messaging system to explain your request and provide supporting details.
Step 2: If you do not receive a satisfactory resolution from the provider within 5 business days, you may contact our support team at t.chu.partner@gmail.com with the subject line "Refund Request - [Your Username]".
Step 3: You must include your username, the name of the service provider, the date of purchase, and a detailed explanation of your reason for the refund request. We will then mediate the situation.

5. Refund Processing

Once a refund is approved by us or the service provider:

The refund will be processed and returned to the original payment method used for the purchase.
Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment processor.

The refund will be processed and returned to the original payment method used for the purchase in GBP. We are not responsible for any variations in the refund amount due to changes in currency exchange rates between the time of purchase and the time of refund.

6. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this policy indicates when it was last revised. We will notify you of any significant changes by posting the new policy on our platform.